How can we help?
Browse common topics below, or email us directly — we reply within 24 hours on business days.
Getting Started
How to run your first report and understand the output.
- ·Run your first company analysis
- ·How to read a Sentinellis report
- ·What is the confidence score?
- ·Understanding inline citations
Reports & Usage
Managing reports, history, PDF exports, and sharing.
- ·Export a report as PDF
- ·Share a report with a public link
- ·Compare two companies
- ·Search your report history
Billing & Subscriptions
Plans, payments, upgrades, cancellations, and refunds.
- ·Upgrade or downgrade your plan
- ·Cancel your subscription
- ·Update payment method
- ·Request a refund
Account & Privacy
Managing your account, data, and privacy preferences.
- ·Change your password
- ·Sign in with Google
- ·Verify your email address
- ·Delete your account
Technical Issues
Troubleshooting common problems.
- ·Report failed to generate
- ·PDF export not working
- ·Didn't receive verification email
- ·Login / session issues
Security & Trust
How we protect your data and why you can trust us.
- ·Are my reports private?
- ·How do you source your data?
- ·GDPR compliance
- ·Report a security issue
Most common questions
How long does a report take?
Most reports complete in 30-60 seconds. Cached reports (requested in the last 24h) return instantly and don't count against your quota.
Is this financial advice?
No. Sentinellis is an information-only platform. We aggregate and summarize public data; we do not provide personalized investment advice, price targets, or buy/sell recommendations.
Why did my report come back empty or incomplete?
This usually happens for small, private, or international companies where upstream sources (Yahoo Finance, NewsData) have limited coverage. We flag incomplete reports with a confidence score. If a report failed entirely due to an issue on our side, email contact@sentinellis.com with the report ID and we'll re-run it for free.
Can I cancel anytime?
Yes. Log in, click Manage Subscription, and select Cancel. You'll keep access until the end of your current billing period. See our refund policy for details.
How do you handle my data?
We store your account email, reports you've run, and subscription info on EU-based servers (PostgreSQL on Railway). We never sell your data. See our Privacy Policy for full details.
More questions? See the full FAQ on our home page.
Still need help?
We're a small team and we read every message. Include your account email and, if relevant, the report ID so we can help faster.
Email supportTypical response time: under 24 hours on business days.